01THE FIRST CONVERSATION
Find out who’s ready.
A name on a list is only a starting point. We speak with decision-makers, qualify their interest and find out what they need before passing the opportunity on.
Targeted calling · Lead qualification
YOUR TEAM FOR LEAD GENERATION, SALES & SUPPORT
More conversations.
More customers.
We find the right prospects, turn interest into sales,
and look after the customers you win.
02THE NEXT STEP
Give your sales team a way in.
Book a meeting, make a warm transfer or take the order. We agree the next step with you, so each conversation has somewhere useful to go.
Appointments · Sales · Warm transfers
03BEYOND THE SALE
Keep the relationship going.
The work continues after a customer says yes. We handle service requests, follow up accounts and reconnect with customers who have stopped buying.
Customer service · Account management · Win-back
OUR SERVICES
Choose where
we come in.
Bring in support for a single campaign or a wider sales and customer service brief.
Explore all services01 / Lead generation
Lead generation: Reach the decision-makers.
Targeted calls and qualified leads, with the context your sales team needs.
02 / Appointment setting
Appointment setting: Book a useful conversation.
Qualify interest, coordinate diaries and arrange the sales meeting.
03 / Sales support
Sales support: Follow through on interest.
Handle sales calls, take orders or transfer the opportunity to your team.
04 / Customer support
Customer support: Stay close to your customers.
Handle requests, follow up accounts and reconnect with customers who have left.
YOUR BUSINESS. CONNECTED.
BUILT AROUND YOUR BUSINESS
How we work
with your team.
Agree who we contact, what we handle
and when your team takes over.
01 / YOUR CUSTOMERSTell us who
to reach.
New prospects, existing customers or both. We agree who to contact and what each conversation should achieve.
02 / THE HANDOVERAgree on
the handover.
Choose what comes back to your team: a qualified lead, a booked meeting or a completed sale.
03 / YOUR TEAMMeet the team
on your account.
Get to know the people who will represent your business and handle your customers' calls.
Melbourne roots. Cairo connections. One team working with yours.
THE TEAM BEHIND THE SERVICE
Meet Memo.
Hear how we work.
Our managing director on lead quality, outsourcing and working with your sales team.
Sales, service and outsourcing
8 VIDEOS WITH MEMODrag to explore Select a video to watch
CLIENT FEEDBACK
What clients
say about us.
Feedback from the businesses we work with.
01
Frontier Performance
“They make your needs the most important priority for them.”
02
Ignite Corporation Pty Ltd
“The team is great and feels like your own”
03
ATS Telecoms
“They have been able to provide us with good leads that we can use to grow our business”
04
A Cleaner World
“to act as an extension of our sales team.”
05
Expert Telecommunications
“Their professionalism and ability to take feedback so they can tailor their approach for our industry and business is a great attribute.”
06
Commander Centre Newcastle and Central Coast
“I would highly recommend symbios to those who are after a transparent and dedicated team to look after their lead generation/ BPO requirements.”
Can you work in our CRM?
Yes. Symbios can record leads, sales and customer requests in your CRM. Secure file transfer and email are also supported, so data can follow your existing process.
Where is the team based?
Symbios is Australian owned, with headquarters in Melbourne and a contact centre in Cairo. Agents are trained in Australian business culture, sales, customer service and compliance.
Do you close sales or pass them to us?
Both are available. Agents can close sales directly or make live and warm transfers to your sales or business development team. The approach depends on the service and sales process you agree with Symbios.
Can you help with existing customers?
Yes. Customer service, win-back campaigns and account management cover customers after the first sale. This can include satisfaction calls, cross-selling, upselling and overdue payment follow-up.
LET’S TALK ABOUT YOUR BUSINESS
Where do you
need support?
Tell us which part of sales or customer service needs attention. We’ll discuss what Symbios can take on.
1300 061 665